Re: Network connection issue, please help!

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@EA_Aljo wrote:

@fr6jeliy8lrm 

That indicates the issue is either with your router or your ISP. Is there possibly some kind of firewall on your router blocking access? If you switch back to your normal connection now, does it work? I have seen that help in these situations in the past.

Also, I definitely advise you stick to a wired connection. You said that had problems as well, but when you get this working, it's much more stable than a wireless connection.

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Yeah, when I switched back to my normal connection I was immediately disconnected from the beta. I went to check my firewall settings and it’s set to minimal, I really don’t know the first thing when it comes to knowing if something is being blocked though.

I suppose I’m just gonna let it be and unfortunately not play. Just it’s very strange considering I had it working on day 1 of testing. You’d think I wouldn’t be able to connect to 22 also, but everything was working fine in that game.

thank you for the help though, I appreciate it

@fr6jeliy8lrm 

It's definitely odd. I'll keep an eye out for other reports of this. In the meantime, you might want to speak to your ISP to see if they notice anything that might be blocking your access.

@bretule 

That points to either an issue with your network equipment or with your ISP. It would be best to contact your ISP to see if they are noticing any issues.

@bretule 

Unfortunately, the Technical Test has completed. We can pick this up again if it happens when NHL 23 releases or if you're experiencing connection issues with another of our games. Just reach again at that time. Thanks!

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@EA_Aljo wrote:

@fr6jeliy8lrm 

It's definitely odd. I'll keep an eye out for other reports of this. In the meantime, you might want to speak to your ISP to see if they notice anything that might be blocking your access.

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I managed to play a little more of the beta with my normal connection by first:

forgetting the normal network

connecting via hot spot

loading up the beta and entering the CHEL menu

closing the game

Reconnect to my main network again

then the game would load up correctly.

i would have to redo these steps each time I’d turn off the console for a while and wanted to play again. Otherwise the issue would occur again.