Re: NHL SERVERS!/New Servers

I understand the server situation. I think it’s sad that the NhL online side of things in the North is failing because when the servers get over populated in the US it basically makes the game unplayable. People are frustrated and it seems to me that there is less and less teams or players that are playing a mode like World of Chel. I just think that if we got a server for Canadians there would be a large amount of players interested. But the more and more people that no longer play the game the harder it’ll be to ever get those players back. 

Also, while we are on the ping topic. In NHL 21 with the same internet connection, which is 500 up and 500 down on my PS4 basically any world of chel game I would get a consistent 45 Ms. Ever since I purchased my PS5 my MS for nhl 22, and 23 will never be better then 53 Ms. Would this be something to do with the servers, input lag different for the Ps5? 

@Tedfox39 

The servers are not overloaded. Having a small difference like 8 ms could come from anywhere. Also, while adding more servers can help those farther away from a server, it would also make for a much smaller pool of players since this would split players from other servers. If the servers were overloaded, you'd most likely see more servers added.

Well I’m just trying to make sense of why the latency issues are happening with NHL 23, nothing from my internet stand point has changed, but yet my online experience has gotten worse with nhl 22, and 23 compared to any other nhl game I’ve played online. 

@Tedfox39 

There are a ton of different variables that can give an 8 ms difference. It's really a very small amount that you shouldn't even be able to detect. As far as latency issues go, have you spoken with your ISP about it? How bad is the delay you're facing?

Yes I’ve talked to ISP, my latency test on my internet connection is 30 MS. When I play world of Chel, the best connection I can get is 53MS. 

And when I play Hut or online versus it’s consistently 60-90 ms no matter what. Which is deemed fair connection 

@Tedfox39 

The difference in ping is due to the distance to the server you end up on. Except for Online Versus. That's peer to peer so you're not on our servers. You or your opponent are the host. For EASHL, you're on the server that meets the average pings of the players in the game. For example, mine hovers around 60ms because my club is based in the NE US while I'm in the southern US. With HUT, you should end up on the server that is closest to you, but if you're several hundred miles from that, your ping will be higher than if it was a lot closer.

How bad is the delay? Are you noticing any or are you just basing this on your ping? A 53 ms ping is still good so you're really not at a big disadvantage.

I notice a big difference. There are guys playing on eashl that are getting 10 MS or better, the guy I play with is 6 hours south of me with upload and download speeds lower then mine, and gets 35 MS consistently, him playing with the same build as me as a player skates quite a bit faster, and his reaction time is better because mine is delayed. I even notice a big difference from 53-55 ms to 45. 

I also see other people are having issues with this game from other posts I’ve seen. The first two weeks of this game were great, so obviously something has changed to make a majority of players connection worse.

@Tedfox39 

Nothing changed on our end that would affect connections. We did start getting complaints about this when we fixed the ping meter to show the actual ping though. What difference are you seeing between 45 ms and 55 ms? Again, that's such an incredibly short amount of time that most humans aren't going to notice it. I will agree there's going to be a difference between 10 ms and 55 ms. Like I said, I regularly play around 60 ms, but I'm also keeping up with others just fine on lower pings. I'm not saying that means there are no issues. It's just my own personal experience.

The difference I’m seeing between 45/55 MS is the amount of delay there is between when I press a button and the time my player responds to me pressing the button. And then players also can skate significantly faster then I can with the same build. I really have a hard time believing that the ping was doubled, because some games I was getting 35 Ms, and I know for a fact I wasn’t playing on 70Ms. That is above the fair connection for Ms, and my player at 35 was responding faster then I’ve ever had; and way faster then my 55 I’m getting now. So it’s hard to justify that. Something else has had to of changed. 

This input delay has been brutal lately. I have 8-9ms ping to server and still experiencing it, more, closer to prime time I play. Highest ping on our team is 16ms, but game plays like closer to 100ms. Is the game chopping/slowing everyones gameplay if some of opponents has very hight ping? Sure feels like it. Or

is NHL still running on cheap AWS servers, definitely not suited for fast paced games?

@Tedfox39 

Can you get some video of other players being faster than yours?