Received wrong Rivals rewards

Greetings Barry. Thanks for responding.  I have been in contact with a three people that were working on my issue. Their last step was to have me post a question here to get a game advisor (I believe yourself), to possibly help me. See below 

Email Contact

Message: Greetings, I opened that Rivals rewards pack around 4:15 pm Central time. Sent from my iPhone On Jan 24, 2024, at 6:20 PM, Customer Experience <[edit: email address removed]> wrote: [https://help.ea.com/eahelp/images/salesforce/ea-survey-logo-large.png] <https://help.ea.com> Hi Tim, Thanks for reaching out . My name is Leimapokpam and I'll assist you with your case today. I hope you're doing well, upon reviewing your case, I came to know that you have contacted us regarding missing purchased item, NHL 24 . I assure you that I will try my best to assist with your issue. To help you with an appropriate conclusive resolution to your issue, I would request you to let us know the time frame of the incident that you opened the pack . We look forward to your reply. You can check the status of your case from My Cases on EA Help. If you need more information, check out these resources: For game-specific help: Go to the EA Help home page, choose the game or product you need help with, and click See all help topics. Visit Answers HQ to get help from other players in the community. Follow @EAHelp for everything from outage info to game news. Subscribe to EA Help on Youtube for video walkthroughs and guides." Thank you once again for contacting EA help. Stay safe and Happy New Year ! Still need help? You can reach us on help.ea.com . Leimapokpam S. EA Help [ ref:_5008b00002Xbh7sAAB:ref ][ref:!00DE00IO8.!5008b0Xbh7s:ref] Corporate Info<http://www.info.ea.com/> Legal Notices<http://www.ea.com/1/legal-notices> Terms of Service<http://tos.ea.com/legalapp/tos/us/en/PC/> Privacy Policy (UPDATED)<http://tos.ea.com/legalapp/WEBPRIVACY/US/en/PC/> © Electronic Arts Inc. Trademarks belong to their respective owners. All rights reserved.