Forum Discussion

4 years ago

Reset password not working

I’ve reset my password but the game still says I’m expired. What can I do so I can start playing??

4 years ago

I try reseting it again, I can log in to my account but The game keep telling me that my credentials have expired.
PLEASE PLEASE escalate this to your techs, I want a refund!!!

EA_Lanna

Community Manager

4 years ago

Hi @KaptiveHonor,

We don't have 'tech's' on the forums to escalate this too on your behalf. It may help with expectations to know that Answers HQ is a player helping player platform with millions of members posting daily. It wouldn't be a substitute for official support if that's what's you require here. The Community Managers on here aim to do what we can, when we can by sharing advise and help articles but we are not customer support agents. Please keep that in mind and contact the support team directly if you need more immediate assistance. Contact options like live chat or phone will offer real-time support.

- EA_Lanna