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Gub12's avatar
Gub12
3 years ago

Server connection

I’m on ps5 and I can play every game except madden 23 and nhl 23. When I load these games it tells me that I have a network connection issue or I can’t connect to the ea servers. Every other game tha...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there, @Gub12 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Gub12's avatar
Gub12
3 years ago

Hey,

I tried that and it didn’t work. I saw that recommended solution in a previous post so I have tried it before but it doesn’t seem to be fixing my problem.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Gub12 

    Thanks for getting back to me. Next, Try deleting the personal saved data for NHL 23. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 23 and delete the saved data.

    • Gub12's avatar
      Gub12
      3 years ago

      Thanks for responding quickly. I did that and unfortunately I am still getting the same problem

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        3 years ago

        @Gub12 

        Appreciate you trying. As a test, can you switch your connection to using a mobile hotspot? I'd like to see if using a completely different connection will work. This helps narrow down the issue to your home network or ISP.

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