WOC just keeps searching for lobby
I've been having this problem for a few weeks, average search time is 1-2 minutes, yet I can't find a game, it just keeps searching. I've never had this issue before and I can start up NHL 22 and fin...
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EA_Aljo
Community Manager
Community ManagerAs I said, it was only as a test. This helps narrow down where we need to focus our troubleshooting.
@EA_Aljo I'd start with the servers and go from there. ALL of our problems stem from your end, no matter what the server status says.
Absolutely no reason to hold a 35ms connection, with 1440ms spikes. When nothing else - game, phone, computer, TV, etc., experiences ANY kind of stutter/lag. At all. Ever. It is ONLY the NHL series that does this. Even fully active FPS games work flawlessly on my connection. So MY network IS NOT the problem.
Absolutely no reason to hold a 35ms connection, with 1440ms spikes. When nothing else - game, phone, computer, TV, etc., experiences ANY kind of stutter/lag. At all. Ever. It is ONLY the NHL series that does this. Even fully active FPS games work flawlessly on my connection. So MY network IS NOT the problem.
- EA_Aljo
We're not noticing any issues on our end currently, but will surely keep monitoring them. If you want to go through any troubleshooting, please let me know.
- @EA_Aljo Sorry - but I could literally take a 9hour video of all of the WoC connection issues, and post it directly - but it wouldn't change anything, as I already know I would get the laundry list of EAs "fixes" - as I suffered a CE-34878-0 error last year, and was made, by EA support, to reinitiate my system, which was completely unnecessary.
It was a simple fix - delete saved data, and reparse.
Needless to say, even if I projected said video on the side of the Empire State building, 30 million people would see it, and upvote it as being correct and a shared experience, but not see an acknowledgement from EA in any way to address what is being visually presented.
I am NOT the first to post these issues, nor will I be the last. This is a problem, that only EA can address. But, will they? Or are we simply resigned to suffer in quiet indignity, vowing to never spend another dollar in support of EA?
Unfortunately, that is the base choice we are left with. And it leaves a VERY bad taste in the mouth.- EA_Aljo
I'm not saying there's nothing on our end causing this. We haven't found anything so far. It also would be a lot easier to resolve if we had more reports of this. The majority of players are able to connect without issue. Case in point, my own club had no problem playing a few games last night. We connected every time. We're definitely aware this isn't the case for everyone though and should we find a way to reproduce this, it'll be looked in to further. If you have any video though, feel free to submit it and I'll pass it on to the team.
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