WOC just keeps searching for lobby

@metallizepp1975 

I'm not saying there's nothing on our end causing this. We haven't found anything so far. It also would be a lot easier to resolve if we had more reports of this. The majority of players are able to connect without issue. Case in point, my own club had no problem playing a few games last night. We connected every time. We're definitely aware this isn't the case for everyone though and should we find a way to reproduce this, it'll be looked in to further. If you have any video though, feel free to submit it and I'll pass it on to the team.

@metallizepp1975 

We don't have the ability to add/remove lag from accounts. I play on my personal account that is in no way linked to any EA accounts. Regardless, connects are dependent on many different variables, but none have remotely anything to do with someone being an EA employee. We all play on the same servers, but our own connections will vary based on equipment, bandwidth, ISP, region, etc.

Conversations are locked when they break the rules, get off topic or become just ranting without saying anything constructive. The majority of conversations are left open for discussion.

So switching to a hotspot made no change, it did work ok for a few days, however it's back down and has been down for weeks, can't find games with a 1:0 minute search time. It appears 23's matchmaking is faulty, never had this problem with any other years game dating back to 09. In addition, get quite a few random disconnects, again never happened before. When I do get in a game, I have no lag, in fact hardly ever have lag with NHL, but if I can't find game it's kind of irrelevant.

@cb1c2748ade08ed1 

Are you normally playing on a wired or wireless connection?

Always wired

@cb1c2748ade08ed1 

If you switch to a hotspot again, does it work for a bit and then return to not finding a match? Also, what is your NAT setting? You can find this by testing the connection in your console's network settings.

No, it doesn't make a difference either way currently, my NAT type is open. Tried both hotspot and wired, still can't find a game. NHL 22 I can get a game or at least a lobby immediately.

I can get a versus lobby immediately, just not CHEL.

@cb1c2748ade08ed1 

Does this happen in both club and drop ins?

Also, try using alternate DNS settings with these steps:

No change with those DNS changes, still unable to find CHEL lobby. Not sure on club, most my players haven't been on lately so I've been stuck in CHEL or lack there of.

@cb1c2748ade08ed1 

Is there any kind of a firewall in place with your router? Also, could you send me a private message with your gamertag/PSN ID? I'll see if we can look in to this being account related.

I doubt there's any firewall issue as I can get a versus lobby in 23 and chel in 22, all other games are fine..

I'll send you my gamer tag via pm

Any news on this? I found three games yesterday out of dozens of tries, nothing today, I've tried dozens of times with low avg search times and it keeps timing out and can't find games. Never before have I had this problem, it's just with 23.

@cb1c2748ade08ed1 

Apologies for the late response. I've been away, but am here for a bit today. 

I'd like you to check the version number of NHL 23. To find this, go to the NHL 23 tile on your Xbox. Hit the Menu button. It's the small one to the lower right of the Guide button with the 3 horizontal lines on it. Then, go to Manage game & add ons. You should see the version number here. It needs to be 1.6. Let me know what it says for you. Thanks!

yes 1.6

This is beyond frustrating, two days no CHEL lobby. 1:00 search times and nothing, Probably found 5 games in a week and that's being generous

@cb1c2748ade08ed1 

Thanks for checking. Just to be clear, you have been able to find games, but it's rare? Also, please let me know the following:

• Mode(s) you're searching in
• Is crossplay enabled?
• Time of day you normally search.

Today is the forth day and no chel lobbies show up, I think I got 3 games last week, out of dozens of attempts, rare is an understatement,

Mostly CHEL 3's, but I do try 6's just so I can play but still nothing in 6's. Versus appears fine, I'm just not a versus player.
Cross play is enabled, I have tried searching with it on or off and that didn't make a difference.
I'm a grave yard player always have been, usually between 1:00am and 6:00 am. I have tried searching in the day and still the same results, I don't play during the day, but I wanted to try and see if it made a difference, still nothing.

Thanks

Hello, @cb1c2748ade08ed1 

Can you try again? We did some maintenance yesterday that may help.

I did find one game after trying for literally an hour, with 1-2 min search times, after that tried for another 12 attempts and nothing. Did also here people in the lobby saying "finally a game", so I can't be the only one.

I have to think it has something to do with cross platform, never had this problem since 09 and the first year cross platform is introduced, no lobbies. I have spent close to two hours and found one lobby..

This morning population was normal, which I've never seen, search time .51 seconds and nothing at 5 attempts. If you can check with someone on this that would be great, at some point I need to stop wasting my time.

Not sure what happened this year, but it's beyond frustrating.

If they're not going to fix it, look at it or give me solutions just let me know and I will shelve it. This has been two weeks plus and maybe 5 lobbies and that's being generous, again low search times and nothing.

As a loyal customer what should I do? Stop buying it? Get the thought of playing NHL out of my mind because I can't play the game as advertised? You tell me.

@cb1c2748ade08ed1 

You mentioned thinking this has to do with crossplay. Have you tried turning that off to see if it makes a difference?