WOC just keeps searching for lobby
I've been having this problem for a few weeks, average search time is 1-2 minutes, yet I can't find a game, it just keeps searching. I've never had this issue before and I can start up NHL 22 and fin...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerApologies for that. I've been away most of the last couple of weeks and didn't go back through this thread. That's on me.
I'll relay these details to the team. Where are you located? If you're in a remote area or one where we have a smaller playerbase, it's going to be harder to find matches.
Arizona,
In the past I would have players from all over the US in my lobbies, is that not the case now when you say location matters? Again, never had the problem before, when I couldn't find a 23 game I could in 22, I find it hard to believe more people would be playing 22 than 23 if location mattered.
When I hear players in the lobby say " omg finally a game", that tells me this problem is happening for other players.
Also, If I can get a versus game and that's only searching for 1 player, how me searching for a 3v3 or 6v6 lobby not find anything? The versus player I just played was from the UK, so obviously the search pattern is huge.
- EA_Aljo
Can you tell me where you're located?
- EA_Aljo
What ping rule are you using for matchmaking? Is it set to Relaxed or best game location?
It is set to best game location, I tried both relaxed and best location, I tried twice and still nothing.
Something is wrong, this should not be happening.
- EA_Aljo
Thank you. I'll pass this on to the team investigating this and respond when I have an update.
Three attempts this morning, all with a 1:00 search times or less and no games found. Tried a few times in the daytime yesterday, same result, zero games.
- EA_Aljo
Thanks for letting me know. I'll pass on these details. We're still looking in to this for you.
I've been able to get into games Fairly quickly, I start selecting W as opposed to RW or LW, then relaxed my best location. But search time have been better imo.
- EA_Aljo
@FloundinatorQQ wrote:
I've been able to get into games Fairly quickly, I start selecting W as opposed to RW or LW, then relaxed my best location. But search time have been better imo.
Good call out. Picking either Forward or Defense should give you more options rather than picking a specific position.
- EA_Aljo
We've been looking in to this, but still need some more data. Can you set your matchmaking to relaxed and keep searching for games over the next few days? We'll check your results next week and can investigate this more thoroughly then. Thanks!
Essentially this is what I did, set to relaxed and after a couple of days I would start to find games here and there, It's not as quick as it was, but at least I can find a random game.
- EA_Aljo
How long has it been since you set it to relaxed? We'd like to see a few days of matchmaking happening on that setting.
I believe it was Sunday 4-9-2023, started finding games on Tuesday the 11th
- EA_Aljo
Thanks. I'll pass this on and report back when I have some news. For now, keep using that same setting and let me know how the weekend goes if you play.
Sorry for the delay, it looks like switching to relaxed worked, I can find lobbies regularly now...Thanks
- EA_Aljo
Great! So glad to hear it. If you have any other issues, please reach out again. Good luck and have fun!
