WOC just keeps searching for lobby

@cb1c2748ade08ed1 

Thank you. I'll pass this on to the team investigating this and respond when I have an update.

Three attempts this morning, all with a 1:00 search times or less and no games found. Tried a few times in the daytime yesterday, same result, zero games.

@cb1c2748ade08ed1 

Thanks for letting me know. I'll pass on these details. We're still looking in to this for you.

I've been able to get into games Fairly quickly, I start selecting W as opposed to RW or LW, then relaxed my best location. But search time have been better imo.

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@FloundinatorQQ wrote:

I've been able to get into games Fairly quickly, I start selecting W as opposed to RW or LW, then relaxed my best location. But search time have been better imo.

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Good call out. Picking either Forward or Defense should give you more options rather than picking a specific position. 

@cb1c2748ade08ed1 

We've been looking in to this, but still need some more data. Can you set your matchmaking to relaxed and keep searching for games over the next few days? We'll check your results next week and can investigate this more thoroughly then. Thanks!

Essentially this is what I did, set to relaxed and after a couple of days I would start to find games here and there,  It's not as quick as it was, but at least I can find a random game.

@cb1c2748ade08ed1 

How long has it been since you set it to relaxed? We'd like to see a few days of matchmaking happening on that setting.

I believe it was Sunday 4-9-2023, started finding games on Tuesday the 11th

@cb1c2748ade08ed1 

Thanks. I'll pass this on and report back when I have some news. For now, keep using that same setting and let me know how the weekend goes if you play.

Sorry for the delay, it looks like switching to relaxed worked, I can find lobbies regularly now...Thanks

@cb1c2748ade08ed1 

Great! So glad to hear it. If you have any other issues, please reach out again. Good luck and have fun!