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jwisner17's avatar
2 years ago
Solved

WORLD OF CHEL ERROR

Product: NHL 23
Platform:PlayStation 5 Digital Edition
What is your gamertag/PSN ID? Dizzy-Jwizzy
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure. When entering world of chel?
What happens when the bug occurs? Every time I go into play on any account on my PS5 it gives me an error code: Failed to Retrieve data 736C3F99F74BDD20-0000000000009999-4380AD7B4FC33F56
What do you expect to see? It send me into the world of chel main screen
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here World of Chel
What time did you see the bug? (HH:MM AM/PM) All day 20:00 pm
What is your time zone? CST - GMT - 6:00
EASHL issues? Please insert your Club Region. N/a
What is your game language? English

N/a

  • Hi there, @jwisner17 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

12 Replies

  • I can’t get into world of Chel. 
    error code:

    782F0F3141CDF277-0000000000009999-D5AC1CC2DB824EB3

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @jwisner17 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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