Forum Discussion

3 years ago

Solved

World of CHEL extremely slow menu transitions. Failed to Retrieve Data.

I play on Xbox Series S with a wireless connection. It takes 2 and a half minutes to load into the CHEL hub. About the same amount of time to join a friend's game. I've tried wired, a completely diff...

EA_Aljo
3 years ago
Hi there, @jeshi24

Try clearing your alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thanks!

EA_Aljo

Community Manager

3 years ago

Hi there, @jeshi24

Try clearing your alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thanks!

jeshi24
3 years ago
I'm pleasantly surprised that this seems to have fixed it. I've tried 4 times now to load into CHEL hub. Even restarted the game. It's consistently loading in at 47 seconds. I had my doubts, since it seemed to work fine on a second account. Thank you for your help!
- EA_Aljo
  Community Manager
  3 years ago
  @jeshi24
  
  Excellent! Thanks for letting me know. If you have any other issues, please reach out again. Good luck on the ice!
secretbeast401
3 years ago
I am currently having this issue and cleared my alternate MAC address. I’m hardwired in and nothing is wrong with my internet.