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jeshi24's avatar
jeshi24
3 years ago
Solved

World of CHEL extremely slow menu transitions. Failed to Retrieve Data.

I play on Xbox Series S with a wireless connection. It takes 2 and a half minutes to load into the CHEL hub. About the same amount of time to join a friend's game. I've tried wired, a completely diff...
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hi there, @jeshi24 

    Try clearing your alternate MAC address with these steps:

    Go to your Xbox Settings
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    Let me know what happens. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hi there, @jeshi24 

Try clearing your alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thanks!

jeshi24's avatar
jeshi24
3 years ago

I'm pleasantly surprised that this seems to have fixed it. I've tried 4 times now to load into CHEL hub. Even restarted the game. It's consistently loading in at 47 seconds. I had my doubts, since it seemed to work fine on a second account. Thank you for your help!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @jeshi24 

    Excellent! Thanks for letting me know. If you have any other issues, please reach out again. Good luck on the ice!

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