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DurtyErnie's avatar
DurtyErnie
New Novice
3 years ago
Solved

Xbox series S nhl 23 crashes

Hi all, installed NHL23 with my technical test key on my Xbox series s and the game wouldn’t launch. Would get to the launch screen and resets.  Uninstalled it and tried to reinstall using my code, but it’s already been used.  Guess no technical testing for me this year?? What a bummer

  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @DurtyErnie 

    You should still be able to install the game by going to your full library and selecting 'Ready to install' from the drop-down menu. Try that and let me know how it goes.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @DurtyErnie 

    This is an issue we're aware of. Try disabling ‘Allow 4K’ and ‘Allow HDR10’ in your Xbox settings. Let me know if that helps or not. Thanks!

  • DurtyErnie's avatar
    DurtyErnie
    New Novice
    3 years ago

    Thanks for the info!  I uninstalled it though, and can’t reinstall, key has already been used.  How would I reinstall, do you have suggestions?  Thanks again

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @DurtyErnie 

    You should still be able to install the game by going to your full library and selecting 'Ready to install' from the drop-down menu. Try that and let me know how it goes.

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