I played a game and my Rangers players shot count went up from 3 to 7, when I checked the game stats my three NYR players (Leetch, Panarin and Fox) had taken a combined 8 shots between them. Exactly double what had registered on the objectives screen.
How am I supposed to get 125 of them in less than a week if they're not being counted correctly?
Please see attached screenshots showing my objectives screen and the game stats.
Community ManagerHi there, @AWasteOfAmmo
Which Panarin and Fox cards are you using?
They are both Team of the Season cards and the Lertch one is a Stanley Cup playoffs.
Community ManagerThanks. We're currently investigating this. I'll let you know when I have some news.
No problem, thank you.
If it's any help I played another game and only got 1 shot to register out of the 11 I took.
I'll add the 4th screenshot in a new message
Panarin's
Community ManagerJust to be sure, all of this screenshots are from the same game? You played one game and took 11 shots, but only 1 registered? Our initial thought was that Leetch's shots weren't registering because he's technically an Alumni player and you actually need to use current Rangers.
Also, we've tried reproducing this using the same items, but haven't been able to so far. Shots with Fox and Panarin are registering as they should be. I'm not seeing other reports of this either so it seems to be an isolated issue with your game/account.
Sorry for the delay in responding, I'm in the UK, our timezones are likely to be way off each others.
I can confirm that the first two screenshots are from one game and the second three screenshots are from another game, it's the only place I can get them showing the pink progression bar for that particular game alongside the stats for that specific game. The cooldown timer for my daily reward pack in the top right corner is proof that they are taken mere seconds apart from each other.
I thought it might have been the Leetch Alumni card, then I thought it might be the Team of the Season cards but the numbers don't add up to any of them being an issue. Besides, the objectives screen does states 'any' player so they should all be good for it surely?
I also wondered if the passes was causing a conflict, as you can probably tell I tested them out in the second game, after when I might have already taken the only shot that registered in that game. If that is the case I've completed all the passes objective now and it should count all the shots correctly from now on.
Okay, so if it's none of the above and is an isolated issue with my game/account is there anything to fix it? Or am I just out of luck and will possibly miss out on the reward?
Regards
Community ManagerActually, Leetch is working in our testing. So, it's very strange not all shots are registering for you. Unfortunately, since we can't reproduce this, we can't fix it. There are a couple of things you can try that I'm not optimistic about.
Try deleting the personal saved data for NHL 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 24 and delete the saved data.
Also, you can always try power cycling your equipment. Unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
It is working better now, it's not 100%, more like 70% but I am concentrating solely on the objejectives now that Season 38 of Squad Battles has ended. I've also managed to buy a base NYR winger to help me so with a bit of luck I should have them all completed in the next day or so.
I'm on PS4 BTW, don't know if that would have anything to do with it but I've forgotten to mention it in previous messages.
Thanks for your help none the less.
Community ManagerGlad to hear it's working better. Unfortunately, I don't have any other suggestions for you. If I have any news, I'll provide an update.
