Re: NHL 24 unable to connect to EA server glitch

Over the last two or three days, I have lost connection with EA servers several times while playing Squad Battles.  Each time, I get assigned the loss, and any objectives progress is lost.  This is frustrating.

I have restarted my XBox X/S and cycled power on my router.  I use a wired connection.  I have  other devices nearby that are connected to the Internet, and they have no issues, so I just can't see how it can be local.

Any ideas?

@36f946j3uzjb 

Please try the steps I mentioned previously. Also, it would be good to check with your ISP to see if they are noticing any issues.

I cannot connect to xbox servers. I have the EA game pass and it will not let me connect to NHL 24 servers. I can download the game,but in game I keep getting NHL 24 EA sports server error to connect messages with a qr code to change my password. MY password is fine and lets me login here and to my xbox. I am having same issues on NCAA College Football 25. CAn you help me?

Hello, @Outl4w2122 

Try going to myaccount.ea.com. Log out and then log back in here, but do so with your platform account as in the image below. Once that is done, completely exit out of NHL 24 and try loading back into it.

That did not work and xbox still asked me to reset my password.

This is what i get on the xbox. I have not been able to play online since Monday after I bought Ea play.  If I can't connect to EA servers, but it works fine for every other gaming playform and servers it seems to be an EA issue. How do I remedy this.

@Outl4w2122 

Thanks for trying. You mention that your password is fine, but did you actually change it as the message says? If not, please try resetting your password.

Yes I have changed it and still the same.

@Outl4w2122 

This appears to be an account related issue. I'd like you to contact an advisor about it using the steps below.

1. Go to https://help.ea.com/en/help-home/
2. Type EA Account into the search field
3. Select the EA Account tile
4. Click on See more topics
5. Click on 'I need to update my EA account information'
6. Click on the option for chat

Let me know what happens. Thanks!

Same situation happening to me can't login to hockey only.  Everything else works just fine

@rimms1985 

Can you give me some more details on what is happening? When are you unable to connect? Also, what platform are you playing on and did you try the suggestions in this thread?

    Yeah... it's working now.  Nothing I did fixed it, as far as I know.   Tried everything i read in the posts.   Last night ps5 couldn't connect to ea servers at all.   

    Did reboots of my modem and all the above.   Changed dns, changed password. This was probably from 630pm - 12am EST.

    Then when i try logging in this morning it worked just fine. Appreciate ya trying to help me though.   Looks like I'm good though until it happens again.  It was definitely very frustrating. 

@rimms1985 

Thanks for the update. I'm not aware of any issues that would have caused this. We'll always keep monitoring for them. If anything else comes up, please reach out again.