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ewesty15's avatar
2 years ago
Solved

resetting sets and moments in hut

I had recently deleted my team in HUT because I wanted to start a new one, yet the progress that I had previously made in sets and moments did not reset. Is there any way that I can get that progress reset so that I can start on a clean slate?

Edit: Moved thread from NHL 23 to NHL 24 forums. -CM

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello, @ewesty15 

    Sets and moments do not reset when deleting your team. That is intended.

  • Hello, I created a team and completed the first X factor moment. I ended up deleting that team because I wanted to change my team name and did so because I had nothing. However, after completing every single X factor moment, I am missing the one collectable for the very first moment even though it says I already completed it even though that was done on my deleted team. How can I get this missing collectible because I have 37 out of 38 of them but it says they are all completed.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @beeeerrrrtttt 

    We can't help with missing content through Answers HQ. An advisor will need to investigate this. To get in touch with one, please open a case here. Thanks!

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