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NoLymitz's avatar
3 years ago
Solved

Accidentally uninstalled NHL 24 -Lost HUT and WOC progress

I accidentally uninstalled the game from my Xbox series X. I reinstalled immediately and logged back in only to realize my ultimate team was gone and my WOC level progress as well. I can see from WOC it saved my battle pass progress, WOC coins and points. Is there any way for me to retrieve my team and WOC level? I haven’t made a new team because I’ve read it could still be saved on the cloud server. 

  • Hi there, @NoLymitz 

    Your HUT and WoC content and progress are saved on our servers. They shouldn't be deleted when uninstalling. An advisor can look in to this for you. To get in touch with one, please open a case here.

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @NoLymitz 

    Your HUT and WoC content and progress are saved on our servers. They shouldn't be deleted when uninstalling. An advisor can look in to this for you. To get in touch with one, please open a case here.

  • This also happened to me!  I had over $1000 put into my HUT team and lost it all!!  What do I do???

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @lmns86 

    Please contact an advisor as I mentioned. Also, make sure you're logging into the right account.


  • @NoLymitz wrote:

    I accidentally uninstalled the game from my Xbox series X. I reinstalled immediately and logged back in only to realize my ultimate team was gone and my WOC level progress as well. I can see from WOC it saved my battle pass progress, WOC coins and points. Is there any way for me to retrieve my team and WOC level? I haven’t made a new team because I’ve read it could still be saved on the cloud server. 


    Same here

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @nicknourboun 

    As I mentioned previously, please contact an advisor. They can confirm your HUT and WoC content and progress have not been lost. Also, when logging into the game, check to see if you're using the right account. 

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