There have been threads about this in the past with no answers.Nightly during peak game times players with AT&T internet have extremely long loading times and within 30 minutes of that occurring, lose complete connection to the servers. I play in competitive leagues and this is effecting players ability to play. This was also an issue towards the end of NHL 23. Is there a fix?Before people ask: we have uninstalled/reinstalled the game, hard reset internet, hard restarted console, have no other internet issues in the house on other devices. It’s like clock work every evening between 7-11pm. This is a strictly EA server to AT&T connectivity issue.

Hello, everyone. To help with our ongoing investigation on this, please provide the following: Which region you're in Gamertag/PSN ID Console (PS4/PS5, Xbox One/Xbox Series X/S) Timestamp of the last time the issue occurred Thank you. ***ACCEPTING AS A SOLUTION FOR VISIBILITY PURPOSES ONLY. THIS IS AN ONGOING INVESTIGATION AND NOT RESOLVED***

AT&T internet and EA severs ONGOING issues without answers!!!!

388 Replies

OGWheatThin87
2 years ago
Since nhl 24 has come out I have been disconnected out of every totw or featured squad game. When I play regular squad battle games I don’t get disconnected and even in rivals I don’t get disconnected. So I know it’s not a connection issue. Out of the 5 totw of features games 3 times I have been disconnected randomly and 2 I have finished the game, won both games, one game was 6-4 and the second was 5-3. Both games it showed as 0-3 lose once I got to the menu and got coins for the “win” bonus but no squad battle points. What is the solution?
EA_Aljo
Community Manager
2 years ago
Hey there, @OGWheatThin87

This sounds connection related. Are you playing on a wired or wireless connection?
OGWheatThin87
2 years ago
Wireless, but still when I have completed games, and have won them while not losing connection I get the win bonus coins but no credit for the squad battle points and credit for a loss of 0-3???
EA_Aljo
Community Manager
2 years ago
@OGWheatThin87

Can you switch to a wired connection or is your router too far away?
OGWheatThin87
2 years ago
Too far away
EA_Aljo
Community Manager
2 years ago
@OGWheatThin87

There's an excellent chance that's why you're disconnecting. As a test, can you move close enough to use a wire just to see if there's a difference?
Spawnessj
Rising Veteran
2 years ago
Same issue we had last year were I keep getting errors trying to get into club. Some times I get in but it takes forever. Is this an AT&T issue like last year?
hackerwill
2 years ago
3 of my teammates for Clubs have this same issue again this year!
EA_Aljo
Community Manager
2 years ago
@hackerwill

Are your teammates also on AT&T?
EA_Aljo
Community Manager
2 years ago
@Pogueee

This is an issue with AT&T. We did a significant investigation in to this and could not find any issues on our end.