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Pogueee's avatar
2 years ago
Solved

AT&T internet and EA severs ONGOING issues without answers!!!!

There have been threads about this in the past with no answers.

Nightly during peak game times players with AT&T internet have extremely long loading times and within 30 minutes of that occurring, lose complete connection to the servers. I play in competitive leagues and this is effecting players ability to play. This was also an issue towards the end of NHL 23. Is there a fix?

Before people ask: we have uninstalled/reinstalled the game, hard reset internet, hard restarted console, have no other internet issues in the house on other devices. It’s like clock work every evening between 7-11pm. This is a strictly EA server to AT&T connectivity issue. 

  • Hello, everyone. To help with our ongoing investigation on this, please provide the following:

    • Which region you're in
    • Gamertag/PSN ID
    • Console (PS4/PS5, Xbox One/Xbox Series X/S)
    • Timestamp of the last time the issue occurred

    Thank you.

    ***ACCEPTING AS A SOLUTION FOR VISIBILITY PURPOSES ONLY. THIS IS AN ONGOING INVESTIGATION AND NOT RESOLVED***

387 Replies

  • Spawnessj's avatar
    Spawnessj
    Rising Veteran
    1 year ago

    Wanted to check in and see if this issue is being recognized and addressed. I just want to play with out waiting 5-10 minutes to get into the lobby. Then after a game I have to wait and wait to hope to be able to join back into the dressing room.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @Spawnessj 

    Not at this time. I'm not optimistic we can really do anything since this is an issue on AT&T's side.

  • XxRalfyBoy11xX's avatar
    XxRalfyBoy11xX
    Rising Novice
    1 year ago

    I have this issue...I'm located in Berwyn IL literally the suburb right next to Chicago. Here's the thing tho I have ATT fiber and has this issue...my roommate has a PS5 on the same internet and his NHL plays flawlessly. I just don't get it. I spent hrs with ATT support on this issue...I only play COD MLB NHL and poker... everything else plays fine 

  • EYEFORAI's avatar
    EYEFORAI
    1 year ago

    Every game works except E.A network based games on ATT network when I switch networks they all work fine...definitely ATT

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