Forum Discussion

Buss_Soccer's avatar
Buss_Soccer
2 years ago
Solved

Cannot Buy cards from auction house in HUT. Game just crashes when I try

I cannot buy any cards from the auction house. Any time I attempt to buy a card off of 'Buy it now" I get kicked out of hut.   I have talked with multiple people from ea support and none of them coul...
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hello, @Buss_Soccer 

    An advisor is going to need to fix this. What you have is the negative escrow issue. They need to look at your escrow and zero out the balance so it's no longer negative. A case can be opened here to get in touch with an advisor. Thank you.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@Spideynet2020 

You'll need to contact an advisor so they can remove the negative escrow from your account. Open a case here to get in touch with one.

Spideynet2020's avatar
Spideynet2020
New Traveler
2 years ago
Spoiler
I have started a ticket. I have my number but still nothing from anyone other you reminding me to start a ticket. J still can't buy anything. All else is fine. Can win bids, sell, blah blah blah. Can't but straight up and lost 2 premier cards which I received no return on. Still playing but bitterly.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Spideynet2020 

    I'm not seeing any cases on the account you're posting with for this issue. Cases can be opened here.

    • Spideynet2020's avatar
      Spideynet2020
      New Traveler
      2 years ago

      Attached

      Edit: Removed image showing security code. -CM

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @Spideynet2020 

        You had attached an image of the security code you were sent. I removed it. Regardless, I can see the case was submitted. Just wait for an advisor to respond.

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