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Buss_Soccer's avatar
Buss_Soccer
2 years ago
Solved

Cannot Buy cards from auction house in HUT. Game just crashes when I try

I cannot buy any cards from the auction house. Any time I attempt to buy a card off of 'Buy it now" I get kicked out of hut.   I have talked with multiple people from ea support and none of them coul...
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hello, @Buss_Soccer 

    An advisor is going to need to fix this. What you have is the negative escrow issue. They need to look at your escrow and zero out the balance so it's no longer negative. A case can be opened here to get in touch with an advisor. Thank you.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
11 months ago

Hey, @broncoj0el 

I can see you updated your case with the details from this thread. Hopefully, that takes care of it. If they don't resolve this within 24 hours, let me know. Thanks!

broncoj0el's avatar
broncoj0el
11 months ago

Thank you! I will

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    @broncoj0el 

    You're welcome! Just let me know what happens. Thanks!

    • broncoj0el's avatar
      broncoj0el
      11 months ago

      So far still nothing. Tried a minute ago. Still getting  attached erro message

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        11 months ago

        @broncoj0el 

        I see you responded a few hours ago. An advisor will respond when they get to your case in the queue. They just need to remove the negative amount from your escrow. Apologies for how long this is taking.

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