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itsss_daddy's avatar
itsss_daddy
12 months ago
Solved

Disconnected from EA Servers Midgame

As title suggests. Middle of the game (Online Versus), connection fine all day/game, then randomly buffers, crashes, and says I’m disconnected from EA Servers. Let’s me log back in within a minute.  ...
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    11 months ago

    @itsss_daddy 

    That's going to be your issue then. You could try getting a powerline or MoCA adaptor. I use powerline and it works very well. If you have to stay on wireless, make sure you're using a 5g connection and not 2.4. Either way, this will continue to occur as long as you're playing over wireless.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
11 months ago

@itsss_daddy 

That's going to be your issue then. You could try getting a powerline or MoCA adaptor. I use powerline and it works very well. If you have to stay on wireless, make sure you're using a 5g connection and not 2.4. Either way, this will continue to occur as long as you're playing over wireless.

itsss_daddy's avatar
itsss_daddy
11 months ago

Have a hard time seeing how that makes sense; this is the only game that it’s an issue with and there are constant complaints about this across the board clearly stemming from EA servers. 

This will be my last time buying the game. Really unfortunate EA can’t figure it out 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    @itsss_daddy 

    This is just the nature of wireless internet. It's not something we really can control. As a test, can you try moving close enough to user a wire and let me know if you see a difference? If you do this, make sure to power cycle your network equipment and console.

    • itsss_daddy's avatar
      itsss_daddy
      10 months ago

      Went through a 2-3 week period with no disconnect issues. Thought it was resolved. Nope - happened 3 times last week and in each game I was winning (one by 5-1 in the 3rd). 

      Only game I’ve ever heard of having this many disconnection issues. On top of that, giving the player a loss when they’re winning is complete garbage. It’s a damn shame - I love the game but I’m on pins & needles each game worrying about a disconnect, takes away the enjoyment. Probs won’t be buying next years game 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        10 months ago

        @itsss_daddy 

        This is happening due to being on a wireless connection. That's not the game's fault. We get some further details by having you run the Connection Quality Report. Please get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

        @d97f6b93f1fba58b 

        Can you run that same test?

    • Skrheets's avatar
      Skrheets
      9 months ago

      Your online gaming requirements state a very low internet speed is required to use the server. The ping I usually get is around 38. But these problems occur regularly. It isn’t the users problem. It’s the game and it’s servers problem. Fibre internet connection should be more than enough to stream a game. It is on free downloadable games that stream online. FC24 costs a lot of money to play and it’s still the users problem when there a numerous server errors? 

    • Skrheets's avatar
      Skrheets
      9 months ago

      No. If I stream things on any other app or platform I have no issues. It is solely with your online gaming experience. It’s callous to say it’s just how wireless works when it’s only your server that does this. 

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