Hello, @BBallfanatik81
A regular advisor can fix this for you. It doesn't need to go to a specialist. Please open another case and let them know they need to remove the negative balance from your escrow.
Community ManagerHello, @BBallfanatik81
A regular advisor can fix this for you. It doesn't need to go to a specialist. Please open another case and let them know they need to remove the negative balance from your escrow.
I tried this twice already. The first case was closed and someone marked it as "No Fix". The second case was just left opened with no solution. I've had to do this FOUR TIMES in the last calendar year.
I'm trying to get back into a chat but the option won't show up for me anymore. It only shows up if EA think it requires a chat. What am I supposed to do? This is beyond ridiculous.
Community ManagerApologies for the late response. Are you still unable to chat with an advisor?
Someone fixed it for me, but this seriously needs to get fixed for next year. It’s such an inconvenience. It happens when two people are outbidding each other by 50 coins over and over and the server can’t update the coins fast enough.
Also the only way to trigger the chat option was to sign out of my EA account first. If I’m signed in, the chat option wouldn’t appear because I had already tried it and a ticket was already open. Maybe suggest someone fix that as well.
