Hello, @BBallfanatik81
A regular advisor can fix this for you. It doesn't need to go to a specialist. Please open another case and let them know they need to remove the negative balance from your escrow.
Community ManagerApologies for the late response. Are you still unable to chat with an advisor?
Someone fixed it for me, but this seriously needs to get fixed for next year. It’s such an inconvenience. It happens when two people are outbidding each other by 50 coins over and over and the server can’t update the coins fast enough.
Also the only way to trigger the chat option was to sign out of my EA account first. If I’m signed in, the chat option wouldn’t appear because I had already tried it and a ticket was already open. Maybe suggest someone fix that as well.
Community ManagerGlad to hear you got this fixed. I would love to see it addressed in the future. Hopefully, it is.
The glitch isn’t fixed…I currently have this issue with not being able to purchase anything from the auction house. When I attempt to buy anything, I get the attached error message and get sent back to the Home Screen. I have this issue in NHL23 and was hoping it would be fixed in NHL24…guess not.
very frustrating and disappointing.
Community ManagerHello, @Passwordsrbs
The only way to get this resolved is to contact an advisor. Instructions for opening a case can be found here. Thanks!
