Forum Discussion

BBallfanatik81's avatar
BBallfanatik81
8 months ago
Solved

Escrow Glitch - Unable to purchase cards on the auction house (for the 3rd time)

@EA_Aljo  [PS5} I need help with getting my account fixed. I think some point last week I got the negative escrow glitch and now I can't buy cards on the auction house. Case #181400804. The chat s...
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    8 months ago

    Hello, @BBallfanatik81 

    A regular advisor can fix this for you. It doesn't need to go to a specialist. Please open another case and let them know they need to remove the negative balance from your escrow. 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
7 months ago

Hello, @Passwordsrbs 

The only way to get this resolved is to contact an advisor. Instructions for opening a case can be found here. Thanks!

Passwordsrbs's avatar
Passwordsrbs
7 months ago

The links in this website are terrible. It just takes you in circles. Please have an advisor contact me so this issue can be solved. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    @Passwordsrbs 

    The only way to get this resolved is by contacting an advisor. Follow these steps:

    1. Go to https://help.ea.com/en/help-home/
    2. Select NHL 24
    3. Choose "See all help topics"
    4. Click on 'I need to update my EA account information'
    5. Click on the option for chat

    That will put you in touch with an advisor so they can fix this.

  • BBallfanatik81's avatar
    BBallfanatik81
    7 months ago

    Hey man, let me know if you need help. I’ll walk you through what to do. Thanks Aljo, I’ll do your job for you.

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