Game freezing on start up
NHL 24, PS4. Since the latest update the game gets to the language selection screen and hangs. You can’t select languages and pressing x doesn’t move you on to the game menu. Have tried restarting th...
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EA_Aljo
Community Manager
Community ManagerWhich controller is having the problem? Is it just a standard PlayStation controller? If you start the game with it turned off, does it work?
They are both standard PS4 controllers. Doesn’t matter which one I start the game with, when I get to the language selection screen I have to switch to the other controller to unfreeze the screen.
- EA_Aljo
Try deleting the personal saved data for NHL 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 24 and delete the saved data. Let me know how it goes. Thanks!
Thanks for the suggestion but I really don’t want to do that ☹️
- EA_Aljo
That's fine. I don't really have much else to suggest unfortunately. You can try rebuilding the database with these instructions. Restoring your licenses with these steps may help.
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