Game Still Crashing (BROKEN)

It will crash at any point in the game whether it be in the menus or during a game. Sometimes it takes 5 minutes of the game running to crash, sometimes it will be an hour, but it inevitably crashes. My game was purchased and downloaded from the Xbox store so I assume it’s on my internal hard drive. It’s been crashing since my first installation, I have reinstalled three times already, tried switching accounts, tried clearing MAC address, hard resets, safe mode resets, different power sources l, checked internet connection, etc. I am pretty sure I have tried literally every troubleshooting option. All my other games run perfect. I have tried to get a refund from EA but they sent me to Microsoft for the refund, but Microsoft denied my refund because it’s an online game that I have played so it’s apparently ineligible for refund, despite the game now working properly for one day. So what am I to do? I want my money back for this game and it has to come from EA. I just want my money back l, I’ve been trying to fix this for weeks and only now I get a response from an EA person on here? Too busy helping people with their puck control issues and stupid things like that, when there’s guys like me who literally can’t even play the game and just get swept under the rug, can’t even get a refund. I literally played chel almost every day for over 15 years and this is how I am treated. Yea you don’t owe me anything for that but you do owe me a game that WORKS and if it doesn’t WORK you do owe me support and if I don’t get that support which I haven’t then you OWE ME A REFUND. That’s it, just give me my $120 I wasted on the z-factor early release edition and I will never be pre order g or buying a game online ever again, at least from EA. This has been an absolutely unacceptable. As you can tell I am not happy.