Game Still Crashing (BROKEN)
My NHL 24 on Xbox Series X is still constantly crashing. I have made several posts and comments regarding this, talked to ea support on the website (they sent me a generic email with a link to troubl...
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It will freeze, then go black, sometimes all green and weird, then take me to the Home Screen, or sometimes my Xbox will reset after it freezes, but most commonly take me to the Home Screen
EA_Aljo
Community Manager
Community ManagerDo you have another console you can try? I'm not seeing other reports of this so it's possible it's related to an issue with your console. If you'd like to seek out a refund, you'll need to contact Xbox support.
It’s not my console, literally every other game works perfectly. NHL 24 is the only game that has ever crashes for me, I have never experienced a crash up until playing this game. To answer your question: No, I don’t have another Xbox, this series X was nearly $1000. As I previously mentioned I already contacted Xbox in an attempt to get a refund but they denied me because I have “played” the game already and it was a digital purchase. So YOU owe me a refund, you designed this game that doesn’t function and I have already explained everything. Give me my money back or give me a new copy that will actually work, this is such a joke I’ve literally been dealing with this for weeks now. I WANT MY REFUND
- EA_Aljo
We can't issue a refund because we didn't sell the game to you. We have no record of the purchase and since the sale didn't go through our system, we can't reverse that.
Does your game crash to the Xbox dashboard or are you disconnecting?
Something you can try is deleting the personal saved data for NHL 24. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
- Press the Guide button and then highlight the NHL 24 tile.
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
- Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
Also, there has been some odd behavior in the past with custom gamerpics. If you're using one, try switching to a default pic instead.
The game freezes and then takes me to the dashboard. I tried the gamer pic thing but it didn’t work, I also tried the delete save data thing and it didn’t work, however I don’t know if I should delete my game data off of my Xbox or delete everywhere? Also, I tried using a hard copy for NHL 24 and it downloaded but then I don’t need the disc in my Xbox to play the game still, and the game still froze when the disc was in the Xbox, but it seems like it’s using the digital copy and not using the hard copy because I can still run the game without using the disc, even if I download the game using the disc and the disc is in the Xbox. Like I said none of my other games crash like this so it would be pretty random if my Xbox is the problem.
