Community ManagerHello, everyone. We have a make good planned for this. I don't have an ETA on when it will be received though.
This is happening to me now with my game crashing I think cause the all star collectable got sent there cause it was Tim Campbell or whatever when opened the pack and closed game it went in there but now can't use inbox please are you able to help
same with me. Need help asap
Community ManagerThanks for reporting this. I'll let the team know.
No problem are ypu able to fix this for us individually
@EA_Aljo here is the video of my issue if that helps. Ruttiger88 on XBox Series S https://youtube.com/shorts/Os_LlZ3JGKQ?si=BxUlR-nv0o3WPb-A
Yeah same exact thing as me did you have your collectable in your inbox or Tim Campbell if it turned to that like mine did
yep. gotta be the issue
Hi,
I started experiencing this error today around 16:30 EST.
I go to my inbox and then the game crashes without error back to the XBOX Series X OS.
I suspect it might be related to the Tim Campbell card. A bronze Canucks card i got today, has a rating of one across all attributes.
I had put him in the 10 bronze player turn in pack but it's not there anymore. Suspect it was moved to my inbox as my understanding is that this is just a placeholder for a non-bronze card but I cannot confirm 100%.
I've got TOTY collectables in there that I need so getting this resolved quickly would be awesome.
Let me know if you need more info, thank you.
I hope there will be some type compensation towards the affected players
having the same issue, seems like this TIM CAMPBELL card totally glitches out HUT, fix this ASAP please. can't play HUT properly without having access to ITEM INBOX, i used the chat option with EA support about this for over 30minutes but no resolution with the the rep but got a case# for the issue.
thanks.
this card most likely caused this issue...
this card most likely caused this glitch...
Any update on when this will get fixed?
I heard tuesday, it better not with the amount cash i added on the game
@HarryKeYu i just tried it and it worked! had my collectibles i made and the proper All star collectable! if you had anything to do with this thank you!
The issue has been resolved for me. Got the All Star Collectible, game is not crashing anymore.
Thank you soooo much its fixed
yea good job whoever fixed the issue, now please remove that glitched card from your database so no other future HUT gamers will experience this BS.
