Community ManagerHow do I get help with a technical issue in NHL 24?
Hello, NHL Community!
Welcome to the Technical Issues board.
We want to get you back on the ice as quickly as possible. Understanding the info we need from you can help us get you back in the game.
Before you post, be sure to use the search bar to see if anyone has already posted about the issue you're seeing. Searching for key words might help you find a thread where your question may have already been answered.
If you're ready to make your post, we have a few things we ask you to keep in mind:
- Be as detailed as possible!
- Include the platform you're playing on.
- Let us know how long the issue has been happening.
- Give us a heads up on any troubleshooting steps you've already tried yourself.
- Share as many specific details on the issue as possible. This can include:
- Any error codes you're getting
- Where exactly the issue happens in-game
If you need some tips on troubleshooting some common technical issues, here are a few steps we recommend taking first:
Experiencing lag, disconnections, or trouble connecting to the servers?
Having an issue on an Xbox console?
A good place to start with Xbox troubleshooting is power cycling your console. This can help with many of the most common issues we see. This process doesn't erase any of your games or data.
How to power cycle your Xbox console:
- Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Wait 10 seconds.
Important: Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox.
Having an issue on a PlayStation console?
Power cycling is usually the best place to start with PlayStation troubleshooting. This can tackle most of the common issues you might run into.
How to power cycle your PlayStation console
- Touch the power button on the front of the PS4/PS5 for at least 7 seconds (until the system beeps twice).
- Turn it back on after 5 minutes. Launch the game.
Tip: If you're using an external hard drive for your console, whether or not it's for NHL 24, make sure all of the game updates are saved to the same storage drive. If the files are located on different drives it could cause errors or performance issues. If you have the game saved to an external storage drive, reinstalling it on the internal drive might help with crashes or errors.
Thank you for playing NHL 24, and for visiting us here on the forums!
