Hi there, @Pletscher79
This is the negative escrow issue. It looks like you're in touch with our support team so just let the advisor know they need to set your escrow to 0. That should take care of this. Thanks!
Community ManagerHi there, @Pletscher79
This is the negative escrow issue. It looks like you're in touch with our support team so just let the advisor know they need to set your escrow to 0. That should take care of this. Thanks!
Hi EA_Aljo,
thank you for your reply!
So far, only tips about connection problems and problems logging in have come into play. I have the feeling that they don't understand it at all. So far they haven't responded to my comment about negative escrow. Do you have contact with the support team? My case ID is #165797677. Thanks!
Community ManagerThey should understand as I have heard of many players getting this resolved through them. Please try opening another case. Thank you.
Hey @EA_Aljo ,
unfortunatly I can't get any further. The Support-Team from EA Help obviously didn't do, what you suggested. So right now I'm still not able to use the buy now function. Do you have any other ideas what I can do to get someone to help me? Thank you!
Community ManagerWe can't help with this. Please contact an advisor again and be very clear they need to remove the negative escrow by setting your escrow to 0.
