Input Delay v.24
https://answers.ea.com/t5/Technical-Issues/Input-Lag-Unresponsiveness/td-p/11949320 In what is becoming an annual tradition since January '22, NHL24 plays with the same exact input delay, player fre...
Forum Discussion
Regarding the videos above (and for the umpteenth time): every piece of hardware has been replaced, I'm on 1GB upload ethernet, and it ONLY manifests this lag in NHL22-24. It's not user error, as my good clips show, and it's not anything on my end or other games would be affected.
Last night, I was up abnormally late. I've stated this before, but it does sometimes resolve in the early morning. I had the lag even from 2-4:45am last night. But then, like a fog, I played 2 more games without any delay whatsoever. Not even on the same server locations. I find it hard to believe the servers are overloaded at 4am EST, but 5am EST is the sweet spot (and not even consistently). It's not one online mode that resolves either -- it's the entire game.
I know other players I'm with have these issues to much lesser degree. I also regularly play the same people who can always move impossibly faster and smoother on equal or higher ping. I know regular lag, and this isn't it. I can show proof of the input issues in video, but only I know how awful it actually feels. I don't think anyone in the community has been as vocal or descriptive or provided as much evidence as me, and it never leads anywhere because I'm being given the runaround with zero back and forth.
I’ll continue to wait with bated breath after 2 years.
I have the biggest smile on my face knowing that after 9 days, the only views of my clips on YouTube come from me and a friend watching them a handful of times. Maybe a poster here clicked on a couple.
I was told to upload them to YouTube for the dev team -- because we're always being asked to provide evidence -- but I'm not sure they are aware that YouTube lists views! Fascinated to see the new information that will be relayed by never watching my clips. Not that I didn't know this was a dead end.
- EA_Aljo
Community Manager
You had posted very similar clips previously. Those were sent over to the team and they couldn't reproduce it. I have sent these ones over for review and will let you know if I have some news.
@EA_Aljo wrote:You had posted very similar clips previously. Those were sent over to the team and they couldn't reproduce it. I have sent these ones over for review and will let you know if I have some news.
Why would they be able to reproduce it in their perfect studio 5,000 km away from me? And why would it matter if they can or can't? The clips exist and the contextual information I provided is what it is. You can't deny it. A doctor can't reproduce a tumor, but surely he can diagnose one in another person. It's clearly a complex networking/coding issue involving some disconnect in server/data transmission.
The fact is I have never heard anything concrete from EA. Not an explanation, not a theory, not a request for information. It's always this 3rd party back and forth, which is really just forth. I'll do this until NHL53 just so you know I'm still here.
My recommendation if EA ever asks for video evidence: don't.
I've provided so many clips the last 3 years (probably never watched) and the absolute best you'll get is, "Hmmm. Interesting. Well, we can't replicate it in our perfect Vancouver studio, so that's that." No explanations, no theories, no follow ups -- the customer service kiss of death.
"Hello, Doctor? I have a tumor in my body. Here's my biopsy. How do I get cured?"
"Hmmm. Interesting. Well, I can't replicate it in MY body. Best of luck!"
What would complex server routes/networking/coding in Pennsylvania (or wherever) have to do with a studio in Vancouver? Absolutely nothing. The fat man lag/input delay is incredibly common across multiple EA titles, and it doesn't seem location based considering I have friends across the country who variably deal with it (and some who inexplicably don't). But EA will never admit to it. Throw your video proof into the trash.
- EA_Aljo
I don't see how your example of a doctor diagnosing a tumor is remotely applicable to this.
Again, with the small part of the playerbase, in relation to the overall population playing, we're not aware of any widespread issues with the game or servers that is causing lag. With the near limitless combination of variables for every single connection, it's near impossible to pinpoint what's causing that for some. Why is the extremely high majority of the playerbase able to play without issue? We also can see how frequently disconnects are happening and again, those are low compared to the amount of completed games. I know people are tired of hearing us say it's your equipment/ISP. I absolutely get that's frustrating. We want you all to play without issue. There is only so much we can do though. We can control the our own servers and the game. That's it. We have absolutely no control over your ISP and their equipment, the equipment in your home, the traffic on your local network, the routing your ISP uses, etc. This is why video is so critical so telling people to ignore that request just because it hasn't helped you yet doesn't help us find a resolution to a potential issue.
As far as testing from Vancouver goes, we can see how the servers are performing regardless of their location. When we aren't getting a sudden influx of reports from others in the same region, there doesn't appear to be an issue. While I play from Texas, the rest of my club is located in PA. None of them have had any issues with lag or disconnects. If anyone out of our group should be lagging it would be me since I'm so much farther from the server we normally play on and I still don't have any issues. I'm not saying this proves there are no problems on our end. I'm not going to guarantee that. At this time, we haven't been able to find anything. Unlike when the AT&T issue was happening. With that, it was obvious there was a problem due to the high amount of reports we got about it. It didn't have to do with us, but that was an indicator there's an issue that's not on the player's end.
