Forum Discussion

mylescar's avatar
7 months ago
Solved

Network connection issue “unable to connect to EA servers at this time.

This happens everytime I open NHL 24 and I reset the game and try anything I can and it doesn’t fix it. Sometimes after resetting the game over 10+ times it’ll work or sometimes it dosent at all I’ve tired restarting my ps5 I’ve cleared the cache I’ve restored the database and renewed licenses and nothing fixed it. It lets me play offline modes but I can’t play online modes or the message will pop up and it won’t let me past it! I need help please.

  • @mylescar 

    Ok. Let me know if that changes. In the meantime, try going through the troubleshooting steps here. Also, since you're on wireless, you should log into the router admin and put your console on its own wireless channel. Something else to check is if it's using a 5g connection. These may slightly improve the connection, but there's not much that can be done when the router is too far for a wire. Disconnects and lag are to be expected in that situation.

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi there, @mylescar 

    Thanks for reaching out. Are you playing on a wired or wireless connection? If wireless, can you switch to a wire or is your router too far away?

  • I am playing on wireless and the router is too far away to wire it

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    @mylescar 

    Chances are excellent that's why you're having trouble connecting. As a test, can you move close enough to use a wire to see if that lets you connect?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 months ago

    @mylescar 

    Ok. Let me know if that changes. In the meantime, try going through the troubleshooting steps here. Also, since you're on wireless, you should log into the router admin and put your console on its own wireless channel. Something else to check is if it's using a 5g connection. These may slightly improve the connection, but there's not much that can be done when the router is too far for a wire. Disconnects and lag are to be expected in that situation.

About NHL 24 Technical Issues & Bugs

Trouble with connectivity or performance issues? Join this NHL 24 community forum to discuss troubleshooting.950 PostsLatest Activity: 2 days ago