Forum Discussion

f20c9de5f16e200's avatar
2 years ago
Solved

NHL 24 HUT rewards not transfering from inbox to team

After completing the play 30 hut rush games objective I received a 78 overall Ales Hemsky.  I claimed the card from the inbox but it did not arrive in my collection.

Likewise I completed the Gordie Howe moment and received a power up collectible. After sending it to my collection it did not appear. Anyone else having these issues. I have contacted EA and they are working to see if this is an individual problem or a larger concern...

  • Hi there, @f20c9de5f16e2008 

    Try exiting out of HUT and loading back in to it. Then, view your collection and search for both those items. If they are still missing, a case will need to be opened with an advisor here so they can look in to it. Thanks!

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @f20c9de5f16e2008 

    Try exiting out of HUT and loading back in to it. Then, view your collection and search for both those items. If they are still missing, a case will need to be opened with an advisor here so they can look in to it. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @pubby12 

    If what I suggested is not working, please contact an advisor as I mentioned in my previous response. Thank you.

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