NHL Servers
This years game has been unplayable for me. I have no issues playing online with any other product. I can never stay connected to the NHL servers even when I’m hardwired in. Hopefully this is fixed f...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerThanks for the response. Try using alternate DNS settings with these steps. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
Already tried that
- EA_Aljo
Have you spoken with your ISP to see if they are noticing any issues? Also, check your router to see if its firmware is up to date.
Yes and yes. Like I’ve said before. This is the only video game that does this to me. I even play F1 2023 and it doesn’t disconnect me
- EA_Aljo
Are you using one of those modem/router combo units provided by your ISP? If not and you have separate devices, try bypassing the router and plugging straight into your modem. This is just as a test. It'll help rule out any issues with the router.
I'm not seeing other reports of getting disconnected in every game so we're not aware of any issues that would cause this currently.
I have my own devices. I’m not sure I have a cord long enough to try that
- EA_Aljo
By devices do you mean you have a separate modem and router? If so, you should be hardwired to the router, which is normally next to the modem. Or is that not the case?
I am hardwired to the router
- EA_Aljo
I understand. Is your router also your modem? If it's a separate device, that will be connected to your router. Most of the time, the modem and router are close together so it might not be too difficult to plug into the modem instead.
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