NHL24 disconnecting from server
I can not stay connected to the EA Sports NHL24 server for longer than 15 minutes a piece despite being hardwired into my PS5. I also have the fastest internet possible in the city on Manchester, NH ...
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EA_Aljo
Community Manager
Community ManagerCan you list them out so we don't repeat them? Just a heads up, I'm heading out in about an hour and won't be back until the 17th. You're always welcome to contact an advisor by opening a case here so they can go through some connection troubleshooting with you.
@EA_Aljo I followed all the things you guys recommended...I check my internet...I'm hardwired...what else do you want? I'm available to live chat
- EA_Aljo
You can open a case with an advisor here if you'd like to contact support through chat.
- @EA_Aljo It won't let me open up a case
- EA_Aljo
Follow these steps:
- Go to help.ea.com
- Choose NHL 24 as your game
- Hut the See all topics button
- Choose Technical Support on the left
- Select I need help with my connection
Follow the steps here. If you still can't open a case, try everything suggested in these 2 articles -
http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic
https://help.ea.com/en-us/help/faq/problems-playing-online
You can also try alternate DNS settings with the steps here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
If your router supports QoS (Quality of Service), make sure it's enabled and prioritize your PlayStation.
On your router, make sure UPnP is enabled. Also, check to see if there's a firmware update available.
You also can contact your ISP to see if they are noticing any issues.
It would also be good to make sure you're using a at least a Cat6 ethernet cable and be sure to check it for any damage.
That's all I can think of at the moment. We're not aware of any issues with our servers and we aren't receiving many reports of disconnecting. Should anything be noticed, we'll make an announcement.
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