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VerGe_mmcoolyo's avatar
VerGe_mmcoolyo
Not applicable
2 years ago

Online Modes in NHL 24 are literally UNPLAYABLE due to Crashing

I recently bought NHL 24 5 days ago and right away I was having problems connecting, the game started with crashing about every hour, but now I cant even load into a game without crashing.       I ...
technical issues
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@VerGe_mmcoolyo 

Thank you. I'll pass this on to the team.

  • VerGe_mmcoolyo's avatar
    VerGe_mmcoolyo
    Not applicable
    2 years ago
    @EA_Aljo
    Is there anything I can try now? And if not is there an expected wait time?
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @VerGe_mmcoolyo 

    There is no ETA since we're still trying to find out why this is happening. In the meantime, you can try going through the connection troubleshooting steps here, but I'm not optimistic those will help.

  • VerGe_mmcoolyo's avatar
    VerGe_mmcoolyo
    Not applicable
    2 years ago

    After waiting a week I was very excited to see that I had an update. After updating, I loaded in and the game allowed me to edit class (weight height abilities) so I had high hopes. However when I clicked continue to world of chel hub it loaded just fine until the battle pass screen popped up l, freezing and crashing my game. I now believe it is a problem with the new battle pass feature, which makes me frustrated because I honestly don't care about cosmetics I just want to play. A video will be posted soon showing what happens.

  • VerGe_mmcoolyo's avatar
    VerGe_mmcoolyo
    Not applicable
    2 years ago
    @VerGe_mmcoolyo NHL 3's online is working too? I don't know why certain game modes are and others arent
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @VerGe_mmcoolyo 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!