packet loss problem

Hello, @Blambo_svk 

I'm not seeing other reports on this so we'll need to go through the usual troubleshooting. Did you already try all the steps here?

@EA_Aljo So I tried everything for a while, no loss, and in the evening, boom, loss again, I also measured in another game and there is no loss, so it's on your side. iI send foto from next game https://www.xbox.com/play/media/ZqQEHt3K7U

@Blambo_svk 

We'll keep an eye out for other reports. We're not suddenly getting a lot of them from your area so this isn't pointing to an issue on our end. We've gone through all this testing together in the past and never could get it resolved. With it happening in the evening only, chances are good that's related to the bandwidth usage during peak hours. Which indicates this would be an ISP issue.

@EA_Aljo Well, I played fine again, no loss, then I turned off the NHL game and when I turned it on, boom, loss

@EA_Aljo dear Ea, I had a technician with a new router, he set up everything possible, but the packet loss is still there, we just don't understand it with you, I'm not the only one who has the same problems, he also tried the old nhl and there, the same, why in other games, the same in Battlefield nothing and hockey loss hmmm

@Blambo_svk 

Having packet loss in other games is an indication of an issue with your connection. 

We'll continue to monitor our servers for any issues. Currently, we're not aware of any as we are getting very few reports of packet loss.

@EA_Aljo I hlave lost only this game, All games gou normal

@Blambo_svk 

We will keep monitoring for issues and update the community if we find any. Unfortunately, I don't have anything else to suggest.

@EA_Aljo can you contact me, I also wrote you a message about what my network administrator needs in order to solve those packets