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Blambo_svk's avatar
Blambo_svk
Rising Hotshot
2 years ago

packet loss problem

Hello, I've had a problem since Saturday, I've had a problem with packet loss, I also solved it with Poskitovatel, I checked it but everything is ok, they don't see any losses, I tried measuring on other games too, but everything works only on NHL, I tried on PS5 and Xbox and on both.I need help playing on cables

https://www.xbox.com/sk-SK/play/media/UqdC4tiL4H?fbclid=IwY2xjawFWmF5leHRuA2FlbQIxMAABHdoS2PWnHCmI5zKSGeaZhnK6YJ1NtfunW9OEFAc8E_JqzqLRv9IfpzLOcQ_aem_VfE9I1uliKCvi1nCgbgoWw 

9 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello, @Blambo_svk 

    I'm not seeing other reports on this so we'll need to go through the usual troubleshooting. Did you already try all the steps here?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Blambo_svk 

    We'll keep an eye out for other reports. We're not suddenly getting a lot of them from your area so this isn't pointing to an issue on our end. We've gone through all this testing together in the past and never could get it resolved. With it happening in the evening only, chances are good that's related to the bandwidth usage during peak hours. Which indicates this would be an ISP issue.

  • Blambo_svk's avatar
    Blambo_svk
    Rising Hotshot
    2 years ago
    @EA_Aljo Well, I played fine again, no loss, then I turned off the NHL game and when I turned it on, boom, loss
  • Blambo_svk's avatar
    Blambo_svk
    Rising Hotshot
    2 years ago
    @EA_Aljo dear Ea, I had a technician with a new router, he set up everything possible, but the packet loss is still there, we just don't understand it with you, I'm not the only one who has the same problems, he also tried the old nhl and there, the same, why in other games, the same in Battlefield nothing and hockey loss hmmm
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Blambo_svk 

    Having packet loss in other games is an indication of an issue with your connection. 

    We'll continue to monitor our servers for any issues. Currently, we're not aware of any as we are getting very few reports of packet loss.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Blambo_svk 

    We will keep monitoring for issues and update the community if we find any. Unfortunately, I don't have anything else to suggest.

  • Blambo_svk's avatar
    Blambo_svk
    Rising Hotshot
    2 years ago
    @EA_Aljo can you contact me, I also wrote you a message about what my network administrator needs in order to solve those packets

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