Ping spikes on bell giga hub internet
Hello let me go by saying that I have always been plugged in connected via Ethernet .. I just got a modem upgrade from bell 3000 to bell giga hub since then I have a crazy amount of spikes in all ser...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHey, @coreymacneil27
When you look at the network test, does it say you have any packet loss? Also, is your ethernet cable old or damaged? It should be at least Cat 6 as well.
It does not everything is fine just crazy numbers in terms of what I had with a less dated modem … now I have plugged into the 10 gbite port compared to the yellow one witch is up to 1 giga bite .. just didn’t think that would be an issue … and yes I am using a cat 6 it just seems like there is something going on with my ping to your servers witch I never had before until I upgraded my modem
- EA_Aljo
If I'm understanding you right, there are no performance issues. It's just the graph that is showing a problem?
No there most certainly is it seems like when I start playing my ping Graph is showing heavy spikes for about 2 game spike from 5 to 30 more ping every second or two then later it also gets a little better the more I’m on the more it is a little better but still not flatline and in terms of In game performance it feels like a delay constantly until a whistle and the. Repeat even on the little spikes and super frustrating I don’t know if it’s a protocol or my ping is taking a longer static path but it’s super annoying and I can’t get any answers from bell they just send a technician and they are baffled .. I strictly pay for premium internet for competitive nhl and it’s like don’t wanna play now cause of this .. when your a better player than it shows and your facing these delays bugs and spikes it’s just extreamly discouraging to wanna turn my Xbox on
As far as my modem speed and from my ISP everything seems fine my Xbox speed test seems fine but there’s something going on with me and the servers and I can’t comprehend what it is I don’t know if it’s packets or not even tho it says 0% packet loss but before I switched from home hub 3000 to gigahub I never had this problem I don’t know if there is something I need to do or did years ago in my modem but I am getting spikes delay and just not the peformanfe I’m so used to having for years something is def going on
- EA_Aljo
Have you tried all the connection troubleshooting steps here?
Also, alternate DNS settings may help. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
