Ping spikes on bell giga hub internet
Hello let me go by saying that I have always been plugged in connected via Ethernet .. I just got a modem upgrade from bell 3000 to bell giga hub since then I have a crazy amount of spikes in all ser...
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EA_Aljo
Community Manager
Community ManagerHave you tried all the connection troubleshooting steps here?
Also, alternate DNS settings may help. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
It helps a little bit but still experiencing the same out come but something I have noticed after 5 -6 games
first 5 games my game does the little spikes constantly every 2 seconds then in the last games 5 and 6 I’m getting the flat line that I’ve wanted .. seems like the 208 dns is better but still not as perfect as I want I’ll keep trying this for a few more days and see the outcome
- EA_Aljo
Since this just started happening with the upgraded modem, that's probably the issue. Personally, I had trouble with the modem/router combo units that my ISP provided so I purchased my own separate modem and router. This resolved all my connection issues. I'm not saying you should do this, but just making the point that equipment can make a huge difference. Especially when it's provided by your ISP.
Anyway, can you check your modem to see if it's got the latest firmware update? Also, have you performed any speed/ping tests when this issue is occurring? If not, and you have a PC/Mac available, try running that test to see if the numbers look off.
I have I just played a few game and it seemed to have been back to normal hopefully that stays but I’ll take your modem and router combo into consideration down the road thankyou for your time
- EA_Aljo
You're very welcome. Please reach out again if you have any other issues. Thanks!
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