Ping spikes on bell giga hub internet
Hello let me go by saying that I have always been plugged in connected via Ethernet .. I just got a modem upgrade from bell 3000 to bell giga hub since then I have a crazy amount of spikes in all ser...
Forum Discussion
It helps a little bit but still experiencing the same out come but something I have noticed after 5 -6 games
first 5 games my game does the little spikes constantly every 2 seconds then in the last games 5 and 6 I’m getting the flat line that I’ve wanted .. seems like the 208 dns is better but still not as perfect as I want I’ll keep trying this for a few more days and see the outcome
EA_Aljo
Community Manager
Community ManagerSince this just started happening with the upgraded modem, that's probably the issue. Personally, I had trouble with the modem/router combo units that my ISP provided so I purchased my own separate modem and router. This resolved all my connection issues. I'm not saying you should do this, but just making the point that equipment can make a huge difference. Especially when it's provided by your ISP.
Anyway, can you check your modem to see if it's got the latest firmware update? Also, have you performed any speed/ping tests when this issue is occurring? If not, and you have a PC/Mac available, try running that test to see if the numbers look off.
I have I just played a few game and it seemed to have been back to normal hopefully that stays but I’ll take your modem and router combo into consideration down the road thankyou for your time
- EA_Aljo
You're very welcome. Please reach out again if you have any other issues. Thanks!
- @EA_Aljo Still having the same problem but at random times sometimes it’s good and sometimes I’m getting 90 ping when I should be getting 27 on that particular server
- EA_Aljo
Did you check your router for a firmware update as I previously mentioned?
Not sure how to do that on my modem settings I’m assuming the bell giga hub does it automatically but l look into it
- EA_Aljo
It's possible that's automatic. You should be able to check with your ISP to make sure. It would also be good to have them sun some tests while you're at it.
Yupp it does also ran a speed test got perfect speed with my modem as well
- EA_Aljo
Speed isn't the issue though. I'm more concerned with your packet loss. I see you already spoke with your ISP, but have you talked to them about it when this is happening? We're not aware of any issues that would cause this so I'm inclined to believe it's either equipment or ISP related.
I just noticed that my upnp is automatically making a rule I never made this rule in port forwarding and from my understanding it’s suppose to be both protocols on for nhl maybe this is the reason ?
- EA_Aljo
Does it make a difference if you disable that?
A little bit not much and then it comes back on
- EA_Aljo
At this point, I don't have anything else to suggest other than working with your ISP to see if there are issues on their end. I'll watch for more reports of this as well. That would point to an issue with our servers if we suddenly get an influx of people with the same problem.
Hi. Were you able to resolve this? I am having the same issue. Same equipment, same provider. This is very frustrating.
