PLEASE HELP!
I have spent a week trying to get in touch with someone at EA and the customer service doesnt give me an option to do live chat. I was banned for 72 hours until last Friday and now I cant log on to W...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerI moved this to the NHL 24 forums. You can find them here in the future.
Is your ISP AT&T by chance?
Something to try is clearing the alternate MAC address with these steps:
- Go to your Xbox Settings
- Go to "Network", then "Advanced Network Settings"
- Click on "Alternate MAC Address", and then click "Clear"
If that doesn't help, try deleting the personal saved data for NHL 24.
- Press the Guide button and then highlight the NHL tile.
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
- Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
Let me know how it goes. Thank you.
Will it delete my CHEL character and team I created ?
- EA_Aljo
@Jrasta123 wrote:
Will it delete my CHEL character and team I created ?
No. You won't lose any WoC or HUT progress or content. It's possible any offline mode saves as well as changes to settings could be lost though. Normally, those will download from the cloud, but I can't guarantee it.
It didn’t work I tried both. Is there a way you can find out? My gamertag is jrasta123. It seems like they just removed CHEL because I can use the other online modes. I understand my name was “offensive” and I got a message saying they were resetting it but now it doesn’t let me go on at all. If you can help it would be greatly appreciated. I think they removed me from accessing CHEL
It didn’t work I tried both. Is there a way you can find out? My gamertag is jrasta123. It seems like they just removed CHEL because I can use the other online modes. I understand my name was “offensive” and I got a message saying they were resetting it but now it doesn’t let me go on at all. If you can help it would be greatly appreciated. I think they removed me from accessing CHEL
- EA_Aljo
Thanks for getting back to me. As a test, can you switch your connection to a mobile hotspot? I'd like to see if being on a totally different network works.
