Puck control issue
Having issue with puck control. Problem stated recently and came out of nowhere. Players can’t seem to ever get control of the puck. As a player approaches the puck, it just deflects off their stick ...
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EA_Aljo
Community Manager
Community ManagerCan you try a different controller? It looks like you're one touching the puck which means the pass button is being hit before you puck up the puck. Possibly, there's an issue with that button on your controller.
Thanks for reply. The controller functions normally when used with other games.
- EA_Aljo
Can you please try a different controller with NHL and let me know if it works or not?
Other controller does work normally. I noticed something else. When we us the first controller but switch to a different user profile the problem goes away, with the controller that was previously giving us problems. Perhaps something to do with the player 1 profile? If not mistaken, those user profiles carry across games, so our preference would be to find a fix that doesn’t involve resetting/deleting the player 1 profile if possible. Hope that makes sense. Thanks again for your help.
- EA_Aljo
Do you mean you're changing the profile on the controller or are you switching to a different gamertag? If you're switching to a different gamertag, make sure the controller settings are saved to it.
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