I am having this same issue, but mine is even with offline games on HUT. I have read so many of these messages about people having the same issues. Let’s be clear- they are 100% EA issues. And nobody has got a good solution/answer on here. I have lost so much time and objectives. I am honestly going to give up on this game. And they make it impossible to get in contact with anyone to help!
Community ManagerHi there, @Heyhihowyaderrn
Are you playing on a wired or wireless connection?
Both. When I am playing wired, it is no better than wireless. I really only play offline too. But I can barely make it through one game before I am disconnected from the EA servers.
Community ManagerThat's odd it's happening when wired. I still recommend you stay on a wired connection. Is this new or has it been happening for awhile? Even though Squad Battles aren't against a human opponent, it's still online since HUT requires an online connection. So, if your connection isn't stable, you'll still disconnect and receive a loss for the game.
It’s clear there’s no accountability on the EA side. Making it about your users connection is laughable when it’s so rampant across the NHL community. I speak to other players about it on Live all the time.
If you all aren’t going to do any legitimate diagnosis and fixes on the EA side, can you at least consider making changes to how the game result is logged? For example, I’m ranked 12th in overall versus and have had 35 disconnects. 35. In all but 2 of them, I was winning when the game disconnected and I receive a loss (sometimes losing 15 points). I’d be top 2-3 if it wasn’t for getting losses bc of a server disconnect.
Why can’t that game just be thrown out? If I’m losing and it disconnects, fine. Give me a loss, whatever. But if I’m winning and it disconnects, that seems like an incredibly stupid principle to receive a loss; should be a no contest at the very least.
It has always happened every so often, but the last few weeks have been horrible, I am lucky if I can get through one quick game. Sometimes wireless is better than wired for me.. This is clearly not a connection to my internet issue. And I’m well aware of games counting as losses if I’m disconnected, because I will be winning and be given a loss for it. Not to mention the COUNTLESS objectives I had completed, but not been given credit for due to an EA ISSUE. How can we fix/resolve this?
Community Manager
@itsss_daddy wrote:
It’s clear there’s no accountability on the EA side. Making it about your users connection is laughable when it’s so rampant across the NHL community. I speak to other players about it on Live all the time.
If you all aren’t going to do any legitimate diagnosis and fixes on the EA side, can you at least consider making changes to how the game result is logged? For example, I’m ranked 12th in overall versus and have had 35 disconnects. 35. In all but 2 of them, I was winning when the game disconnected and I receive a loss (sometimes losing 15 points). I’d be top 2-3 if it wasn’t for getting losses bc of a server disconnect.
Why can’t that game just be thrown out? If I’m losing and it disconnects, fine. Give me a loss, whatever. But if I’m winning and it disconnects, that seems like an incredibly stupid principle to receive a loss; should be a no contest at the very least.
There always needs to be a loss when disconnecting. Regardless of being in the lead or not. Otherwise, this would be horribly abused by teams that can't take an L.
We'll keep an eye out for any issues. Currently, we're not receiving a high amount of reports of this when compared to the overall size of the playerbase. Keep in mind, our servers are one piece of what goes into your connection. Most everything else is outside of our control and very often comes down to your home equipment and ISP's routing.
This sounds like an issue with your equipment/ISP. It would be good to contact them for assistance if the regular troubleshooting steps aren't helping. As long as you remain on a wireless connection, lag and disconnects are to be expected. A wired connection should not be dropping often. Once in awhile it'll happen. Personally, I haven't had a single disconnect all year and I don't recall any of my clubmates disconnecting. I'm not saying that means everything is fine. It's just an example of how a wired connection should perform.
Huh? How would it be horribly abused? If someone is winning, why would they want to disconnect? That doesn’t make sense
It’s all over these boards. I’ve spoken to dozens of guys on Live that all talk about how this has happened several times. It is a problem despite this head in the sand mentality. “Typically things outside of our control” is just EA scapegoating per usual. I and others here have talked about this game being the only game that has this problem - that implies EA being the common denominator
Thanks for confirming EA doesn’t give a crap and will continue as is. Way to listen to the customer base.
Community ManagerI'm talking about the losing team. We can't have teams being able to quit without taking a loss by just disconnecting.
Of course there are going to be dozens of people disconnecting. This is a very small number of people when compared to the overall playerbase. When it's such a small amount, it points to ISP/equipment issues.
The idea that we don't care couldn't be more false. Without people playing, there is no game. We want you all to stay connected and have smooth gameplay. There is only so much we can do on our end as the majority of what makes a connection solid isn't something we can control. If you are frequently disconnecting when 95%+ are not, chances are good we're not going to be able to track that down.
If you're using equipment supplied by your ISP, you may want to do some research to see if others have found a way to optimize it. Also, make sure you're using ethernet cables that are at least Cat6. Check your router for any firmware updates. Enable QoS (Quality of Service) and prioritize your console. You could try alternate DNS settings as well. Most importantly, use a wired connection.
That’s great for you, I’m glad you’ve never experienced the issues I have. But somehow you know it’s caused by my connection, and how to fix it. when I’ve said multiple times that it’s clearly the EA server.
thanks for responding to my questions, without actually answering them or helping.
Sorry, maybe I wasn’t clear. I am saying that if you’re winning and EA deems you to be the reason for the failed connection (we won’t rehash the root cause), that the game shouldn’t count. If you are losing (heck, even tied!) and EA deems you to be the reason for the failed connection, then fine, count it as a loss.
It’s a complete joke that one can be winning a game (often times by multiple goals) and because the shaky connection goes out, you receive an L.
Not sure your rebuttal makes any sense about people “abusing” that. Pretty simple way to guard against it.
If you’re not even going to consider rightsizing W/L/point metrics for the failed connection problem (again, putting aside the lack of accountability on the actual root cause) then you guys have totally lost it.
Community ManagerWhat happens then if a club just wants to back out of a game? Yes, I get that they don't take an L, but they also punish the other team and that's absolutely not fair. They're still forcing the other team to take a loss. This potentially results in clubs that don't care about the win, but they just want to guarantee the other team gets a loss on their record. If you want the game just to not count, that too isn't fair. I get that the disconnect isn't intended, but this could still be abused. We simply can't build in a way to manipulate the outcome of games. Which, essentially this could be used for.
I don't see how it's clearly our servers when the vast majority of the community is playing without issue. I'm giving you information that can potentially help resolve this. However, you're choosing to ignore it and make the assumption it's on our end. If that is the case, there's nothing we can do about it without a sudden influx of reports from a bunch of people at once. Like with the AT&T issue we suddenly had a lot of reports about this. While that too wasn't on our end, it was a connection issue affecting a high amount of players which indicated a problem. That's just not happening at the moment so it's not something we can even look into.
I don’t know if it’s funny or coincidence- maybe both. But today my offline play is working just fine. I got a couple hours in, without interruption before I decided to shut ‘er down. Guess what, I didn’t change or check anything about my internet connection…
Community ManagerThat's how an unstable connection behaves so that's not surprising. Especially if you're still on wireless.
My man, I’m starting to think you’re intentionally misunderstanding me.
if you are winning and it goes out, the game doesn’t count.
if you are losing or even tied and connection goes out, then you receive a loss.
in what random hypothetical is that controversial? How would people “abuse” that? Feels like, per usual, EA is just being lazy and giving zero f’s about the user experience.
We’re over here bringing up problems, throwing out some viable solutions and it’s just “hands up, shucks, there’s just no fix to this problem that only appears to be associated with our game.”
Community ManagerI get that. What I'm saying is that if there is a way to avoid taking a loss, even if you're in the lead, it's going to be abused. It's not fair to your opponent who still has a chance at winning that game.
Do you, though? Bc you didn’t explain how people would abuse it (makes no sense why someone winning would sabotage the connection and given how rampant the problem is, seems like something worth considering in a cost/benefit analysis) nor did you offer a solution (other than pin the blame on users’ connection).
back at square 1. Thanks for the chat.
Community ManagerIt's not a rampant problem. In relation to the overall playerbase, it's a small number of people that regularly disconnect.
As far as how this could be abused goes, what if a team doesn't have time to finish a game? What if a teammate comes on late and you don't want to finish the current game? What if you're lucky to be in the lead and don't want to risk taking the loss? Now, think about this happening during playoffs. It's also not fair to take away a potential win from your opponent. If your team was behind and you were clearly dominating the game and felt like there was the chance to come back, wouldn't you want that chance?
