Forum Discussion

New Rookie

Re: NHL 24 freezes mid game PS4

https://youtu.be/k0GBzqK2dtY?si=OmS3xz3ogJiQaWFw

sorry, that was the short version I had edited. Here’s a longer version

there is no actual error message so when I go into the logs, it doesn’t show anything about the game stopping. As you can see in the video, I can still get back to the PlayStation main menu, and I’m still connected to the PlayStation network. I tried yesterday playing an off-line game and just unplug my ethernet cable. It disconnected me from the servers, but the game never stopped.
If there’s no other solution, you can think of then I will try one more reinitializing of my PlayStation 4. If that doesn’t resolve the issue then I’ll ask for a refund.

3 Replies

EA_Aljo
Community Manager
2 years ago
@DD_Elds

Thanks. That helps. Do you have to test your connection or does just going back to the PS dashboard unfreeze it?

I missed where you previously said you reinitialized. I don't think you need to do that again since it didn't work previously. Unfortunately, I'm not sure what else to suggest. Do you happen to have another console you can try? That would help narrow this down to being an issue with your console or not.
DD_Elds
New Rookie
2 years ago
I just did the connection test to show you that I was still connected to the Internet & the PSN servers. Sorry I miss spoke. I have not done a full initialization yet. I just changed to this hard drive last summer. It’s a 2 TB SSD Fanxiang and it’s got good reviews. Again, this is the only game I’m having.the issue.
I do have a regular PS4. I will try it on that. I have been playing the last couple days without any issues but it’s been only off-line. I did take my PS4 pro apart and clean it (although it was not super dusty). If it keeps happening on this consul, I’ll try a reinitialize and then if that doesn’t work out, ask PSN for a refund. Thanks for your help.
EA_Aljo
Community Manager
2 years ago
@DD_Elds

I'm confident this isn't a game issue or we'd be having many more reports of this.

Let me know what happens with the other PS4 and the possible initializing of your console. Thanks!