Forum Discussion

kakasibotond's avatar
kakasibotond
2 years ago

Rivals freezes on Xbox

Hello Guys!  I cant start any Rivals game, as it freeze up on me every time. I have deleted and reinstalled the game, deleted the save file from local machine, still cant get running. Can you help w...
technical issues
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@kakasibotond 

There really isn't a save file you can send us since your team is saved on our servers. Try deleting the personal saved data for NHL 24. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

  • Press the Guide button and then highlight the NHL 24 tile.
  • Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
  • Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

@prisonerofpain74

Sony was having an outage yesterday so that's most likely why you couldn't connect. As far as using the same cards goes, it's still possible something got glitched. Can you try a new lineup as I mentioned? I just want to rule this out as a possible solution.

prisonerofpain7's avatar
prisonerofpain7
2 years ago

I did all that created multiple new teams made each active and still can’t get past the same rivals screen. As I stated I can play any other mode online , chel, moments , squad battles all work except rivals. Which leads me to believe it’s not a  me problem or PSN and the fact that it’s the same exact issue that he’s having on Xbox even further leads in that direction. This isn’t the first year that I’ve not been able to play a game consistently because of EA issues. If all other modes of play are accessible it’s obviously not PlayStations issue it’s EA’s . If you can’t help there has to be a phone number I can call that can 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @prisonerofpain74 @kakasibotond 

    Can you both send me a private message with the following details:

    • Your Xbox gamertag/PSN ID
    • Time of when this last happened.
    • Console version of NHL 24 you're playing

    I'll send this over to the team and see if we can investigate what's happening.

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