Server issues

Question

Your game has significant server issues that you would need to fix if you want me to purchase any more NHL games from your company. This is been an ongoing issue and if I cannot play competitively even in a lower division I will not be buying this game again. Seems unfair that I pay as much as everyone else and yet the performance of the game is dependent on the server or the person that I'm playing at has a worse server than I have. I've seen on different forums including Reddit that I'm not the only one that has this issue. In order to keep your fan base of this game you should take everyone seriously not just your streamers and people that invest money in packs.

ea_aljo · Answer

Hi there,&nbsp;@Homzy21&nbsp;

Which mode are you playing? Online Versus uses a peer to peer connection. This means either you or your opponent are the host so you're not actually on our servers. If you're playing WoC/HUT, those are on dedicated servers. You and your opponent(s) are all playing on the same server then.

homzy21 · Answer

Hut but the further away from the server the worse the ping. Should have a separate one for Ontario and Quebec. Lots of players know about this issue. Does make a difference when I play someone from Ontario. Quicker response time for controls. I'm located right beside Detroit. If I could play off that server it would probably be better.&nbsp;

ea_aljo · Answer

@Homzy21&nbsp;

You're going to be on the server that gives you the best ping by default. Unless a suitable match can't be found, you could then end up on a server farther away. The majority of your games should have a good ping. It's always possible your ISP isn't using the best routing also though.

How much of a delay are you having?

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