Very Poor Servers (NHL 24)
Lose connection to servers basically every other game in HUT and WOC. Game constantly freezes in menu and I get an error message that states "Failed to retrieve data". I have top tier internet co...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerLet's go through some troubleshooting and see if we can get this resolved. What console are you playing on? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
On XBOX Series X. I tried power cycling three separate times yesterday on both my console and my router exactly as you've described, to no avail.
- EA_Aljo
As a test, can you switch to a mobile hotspot as your connection and see if it still happens?
Hi, my confirm this error message. It usually appears when I want to enter a match and I'm adjusting my players in formations and then it takes me back a step. After that, when I want to continue, this message appears and I have to start a record with another opponent to solve it
- EA_Aljo
Did you try what I suggested in post #4?
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