What I've learned about the major AT&T issue.
Hello everyone, I'm currently trying to unearth the truth about what the issue is with the ongoing EA - AT&T issue. After being re-routed several times to higher and higher representatives, it has...
Forum Discussion
@EA_Kent did you change the password to the technical issues forum and not tell any of the other mods? I can’t, for the life of me, figure out why there hasn’t been a single response from a mod in your own forum for over a week. Not responding on Twitter or Reddit is almost understandable. But no response on here is a slap in the face.
@pasghettisquash lol right?
I mean this is going from an embarrassment at EA to being a crime. I am speaking to some attorneys to see what can be done. EA has taken $70 from countless AT&T customers and isn’t even addressing it.
This would be really easy to address: “We want to apologize to all of our customers that are having these issues. We are looking into it and will keep you updated on a daily basis. If we determine the issue is on our end, we will resolve it immediately. However, if the issue is determined to be solely AT&T’s, we will provide you exhaustive details of the issue and provide you with the relevant customer support line at AT&T. If we cannot solve this issue, you can start your return and refund process here (link).”
This would be easy. This would be ethical. But instead we get radio silence from the spineless EA staff.
