Community ManagerThanks for all the details. Is this the first time it happened? Unfortunately, we can't change a loss to a win so we can't update your record. I'll let the team know this happened and will keep an eye out for other reports.
Yes, this is the first time this has ever happened to us in the thousands of EASHL games we have played in the last 5+ years. Very disappointing honestly, if the game cannot be trusted to accurately award wins based on the final score of a game. Thank you for forwarding our concerns.
Community ManagerI'd say one out of 1000s of games in 5+ years is pretty accurate. It's very possible there was also a connection issue that caused this. It's going to be extremely difficult to find out why you got the loss with the possibility of this being a connection hiccup. If we see other reports, we'll investigate it further. Definitely let me know if it keeps happening. Regardless, apologies for the frustration. I know I'd be feeling the same way. Especially with it being a playoff loss.
